Frequently Asked Questions

Great Charity Gifts are a collection of charity gifts like livestock, sewing machines, trees or school kits. First, you choose from one of our great gifts. Then, we send a gift card or e-card to either yourself or your friends or family. The choice is yours! Finally, your gift helps to create a world without poverty.

Schools, groups and businesses can get involved as well. Just call our friendly team to discuss your requirements at 0115 911 7222.
Please allow 3-5 working days for your card to be delivered via Royal Mail.

If you need your card and certificate sooner, we recommend you select the email option. The e-card and certificate are sent instantly to the stated e-mail address for the recipient, after your purchase has gone through.

For quicker postal deliveries, you can call us to make a Next Working Day payment of £7.85. Please note that post goes out by 3pm on the day, so you must contact us prior to that.

International deliveries can take up to 14 working days.

If you have any further requests or questions, get in touch with our team on 0115 911 7222 or
To ensure your card arrives in time, please order by no later than 4 working days prior to Eid. If you order after that, your card may not arrive in time.

Alternatively, you can order an e-card, which will be sent to the recipient immediately.
Yes, please feel free to email us at, and we can send a soft copy of the certificate to you. Or you can call us at 0115 911 7222.
Yes, please feel free to email us at and we could amend this for you. This means the font of the name will be smaller!
Unfortunately, it is not currently possible to send certificates and e-cards to multiple addresses and email addresses. However, if you are buying a large gift as a group, and would like to send the e-card to more than one person, you can send the e-card to yourself, and then forward the email to the rest of the group.
If you donate a Tube Well, Dig-a-Well or Community Well, you will receive an update once it has been completed. For general feedback on other items, please email us.
This is dependent on the GCG. For some projects, you will be able to select your location, while other projects have fixed locations. For example, olive trees are only planted in Palestine, whereas our water projects are run across several different countries. The available locations are listed on each item’s page.
When you buy a GCG your friend or family member will receive a gift card explaining the gift and how it will help transform the lives of people living in poverty.

You can choose to send a gift card or an e-card and can add a personal message. Then we will send the gift card directly to your friend or family member, and your the GCG item will go to a person in need. If you prefer, the gift card can be sent to your home so that you can give it to the recipient in person.
If you deliver your certificate via email, yes, they will be able to see your name as the donor. If you would like to remove this option, please email us as soon as possible during working hours, so we can remove your name.

As for post, the recipient will not know who gifted them, unless you mention your name in the message.
No! They will only see their name and the message you include. Please refer to FAQ 'Will the recipient know who gifted them?' for further information on this.