Frequently Asked Questions

Great Charity Gifts are a collection of charity gifts like livestock, sewing machines, trees, or school kits. First, you choose from one of our great gifts. Then, we send you a gift card or e-card to give to your friends or family. Finally, your gift helps to create a world without poverty.

Schools, groups and companies can get involved as well. Just call our friendly team to discuss your requirements at 0115 911 7222.
It typically takes up to 3 working days to receive postal orders in the UK, with international orders taking between 5-7 working days. During busy periods this can take a few extra working days.

E-cards and certificates are sent instantly, after your purchase has gone through.

Next day delivery options are available. Please call us on 01159117222 to arrange this.
Yes, please feel free to email us at, and we can send a soft copy of the certificate to you. Or you can call us at 0115 911 7222.
Yes, please feel free to call us at 0115 911 7222 and we can do this for you.
Unfortunately, it is not currently possible to send certificates and e-cards to multiple addresses and email addresses. However, if you are buying a large gift as a group, and would like to send the e-card to more than one person, you can send the e-card to yourself, and then forward the email to the rest of the group. This option should only be used by fundraising groups.
If you donate a Tube Well, Dig-a-Well or Community Well, you will receive an update once it has been completed.
This is dependant on the GCG. For some projects, you will be able to select your location, while other projects have fixed locations. For example, olive trees are only planted in Palestine, whereas our water projects are run across several different countries. The available locations are listed on each item’s page.
When you buy a GCG your friend or family member will receive a gift card explaining the gift and how it will help transform the lives of people living in poverty.

You can choose to send a gift card and/or an e-card and you can add a personal message. Then we will send the gift card directly to your friend or family member, and your gift will go to a person in need. If you prefer, the gift card can be sent to your home so that you can give it to the recipient in person.

Please note that due to coronavirus and office closures, our postal service is on hold between 14th-24th of August, causing severe delays on postal orders.
In the meantime, you may request for an e-certificate and card instead. Please contact our team on 0115 911 7222 to arrange this.